Exhanges & Returns
Thank you for your purchase. We hope you are happy with your purchase. However, if for any reason you are not completely satisfied with your purchase, you may return it within 14 days of delivery. Exchanges or returns can be made quickly and easily by emailing us at : shop@clothella.com
Return Period: We use a return period of 14 days in which the customer can return their package without giving any reason. These 14 days begin when the package is received. Please note that the return must be returned to our warehouse within these 14 days.
Return Policy: All items must be returned to us in unworn and unwashed condition suitable for resale with the tags still attached to the items. Shipping charges will not be refunded.
NOTE:
For items that are on sale, clothella. does not offer refunds. These items can only be exchanged for another item in the collection or redeemed for store credit.
For 1+1 deals, both items must be returned together. We cannot issue refunds or store credit if only one of the two items is returned. However, items in the 1+1 deal can be exchanged for a different size or color of the same product. If you want to exchange only one of the items, return only the one you want to exchange and keep the other one.
Return Costs: Returns are at your own cost, depending on the courier and country you are returning your package from to our warehouse.
Return processing time: If you indicate that you want to exchange a product when you register your return, we will start working on it immediately. This way we can ensure that your exchange is completed within a few days.